David Meiers
Business Systems Analyst @Wells Fargo
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WORK HISTORY
Business Systems Analyst @Wells Fargo
Charlotte, NC, US
Business Systems Analyst role in the Contact Handling Technologies group within Enterprise Contact Technology.• Partner with Business groups to provide requirements analysis and consulting support for multiple Business improvement and innovation efforts.• Collaborate with various technology groups with the introduction and enhancement of multiple contact technology capabilities, including mobile-initiated voice and Internet-initiated text and video chat.• Provide analysis and detail requirements documentation for a Computer Telephony Integration (CTI) rewrite effort requiring coordination with several Business and technology groups.
EDUCATION
Central Piedmont Community College
Business Analysis Plus Certificate
SKILLS
ABOUT DAVID MEIERS
Proven experience as an effective Business Analyst. Highly skilled and dedicated with strong technical knowledge across multiple Business perspectives and technologies, with particularly extensive experience in all areas of Contact Center-related technologies. Sound critical thinking skills with effective, deliberate problem solving style. Ability to communicate business and technology perspectives effectively and compellingly, both written and verbally, across a broad spectrum of people ranging from end users to senior executives. Background also includes experience as IT Strategic Planner, Technology Advisor and Solution Design Manager.Recognized for valued contributions and respected by peers and management alike throughout career. Team-oriented, effective collaborator with marked ability to inspire the best out of a team, and to develop enthusiasm, trust and commitment toward common goals. Detail-oriented, hard working, results-focused, reliable, and adapts well to change. Strong personal integrity. Passion for continued knowledge growth and increasing depth and breadth of ability for strategic influence.Specialties: IT Strategy Development, Technology Planning, Enterprise Architecture, Research, Business Analyst, Service Oriented Architecture (SOA), Business Architecture, Customer Relationship Management (CRM), Call Center / Contact Center Architecture, Computer Telephony Integration (CTI), Intelligent Contact Management (ICM), Interactive Voice Response (IVR, VRU), IVR Speech Recognition, VoiceXML, Automatic Call Distributor (ACD), Private Branch Exchange (PBX), IP Telephony, Toll-free Advanced Features
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