David Meier
- Role
- Contact Center Manager at Frontier Internet
- Location
- Fort Wayne, IN, US
- LinkedIn followers
- 500 followers
About David Meier
Thorough knowledge of principles, techniques, sales, customer retention, and…
Experience
Contact Center Manager
Mar 2014 — Present
Contact Center Manager over 3 Centers: Fort Wayne, IN, Kingman, AZ and Burnsville, MN.\\\\n\\\\nEnsure excellent customer service is provided to all customers, both internal & external. Service all business customers by education and marketing value-added products and services. Responsible for detailed knowledge of order flow, troubleshooting and resolution of customer issues and concerns. Directly interface with customers and handle follow up calls or escalations.\\\\nManage a team of Business Call Center Supervisors and the inbound/outbound sales consultants within those teams. Manage call observations, scheduling, call requirements and performance management of staff members. Must meet all service levels, sales quotas and call metrics for the team. Must maintain a professional demeanor and have an ability to work under pressure in a fast paced environment. Must prioritize customer concerns.\\\\nThis position requires an experienced individual that is trained to analyze and advise a customer in order to help the customer make the best possible choices for their business. This will include probing and analyzing customer requirements and developing solutions that reflect how the products will work in their environment.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Skills
- Vendor Management
- Advertising
- Account Management
- Direct Sales
- Customer Satisfaction
- Cold Calling
- Marketing Strategy
- Solution Selling
- Sales Presentations
- Project Management
- Telecommunications
- Marketing
- Sales
- Sales Operations
- Team Leadership
- Customer Service
- Process Improvement
- Troubleshooting
- Crm
- Salesforce.com
- Email Marketing
- Customer Experience
- Customer Retention
- Call Centers
- Product Management
- Cross-Functional Team Leadership
- Team Building
- Leadership
- Sales Management
- Selling
- Management
- New Business Development
- Sales Process
- Advertising Sales
- B2b
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