David Medde

IT Support Specialist @Enpal

Berlino, DE

have in-depth expertise in managing Jira ticket resolutions and administering Microsoft Azure, Exchange, Endpoint, Teams, and Talkdesk.I bring experience in enhancing both company-wide and IT-specific processes, particularly in handling On- and Off-boarding for approximately 400 individuals monthly.Additionally, I possess skills in inventory and Asset Management using Snipe-IT with a process tracer, ensuring accurate tracking of company hardware.Core responsibilities and skills: • 1st & 2nd Level Support for users (remote and on-site) • Troubleshooting and resolving issues with PCs, printers, peripherals, and meeting rooms • MDM Intune expert: implementing Endpoint Policy & Compliance, deploying and managing applications across the company • Microsoft 365 administration: Exchange, Teams, Azure AD, Endpoint Manager • Talkdesk Administration: user provisioning, call flow configuration, and troubleshooting contact center operations • Asset lifecycle management and reporting with Snipe-IT • Strong focus on user satisfaction and efficient ticket resolutionProject Highlights: • Workdesk Hardware Upgrade – Coordinated the rollout from docking stations to monitors with integrated docking across desks, improving reliability and reducing costs. • HubSpot CRM Implementation – Implemented HubSpot for the South African sales market, integrating workflows, training staff, and improving lead management. • All Hands Meeting Infrastructure – Designed and deployed the company-wide hybrid meeting system, procuring AV hardware (incl. Blackmagic switchers) and integrating Zoom & Teams; solution still in active use today.

Giuseppe Armellini

Tecnico industriale, Tecnologia/tecnico industriale