David McFarland
Global Business Services Executive, Led 4,000+ FTE Digital Transformation, $21M P&L, $55M OPEX Reduction, AI, Automation & CX Transformation, Delivering $100M+ Enterprise Value
- Role
- Global Board of Directors at The Photo Managers
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About David McFarland
Strategic Global Business Services (GBS) and Transformation Executive with 20+ years leading large-scale shared services, CX operations, and digital enablement across 30+ countries for SaaS, distribution, supply chain, logistics, and Fortune 100 organizations. I have led global teams of associates, owned a $21M P&L, and delivered more than $100M in enterprise value through AI-driven automation, operating model redesign, and service excellence.I specialize in building and scaling GBS organizations that operate as “businesses within the business”, delivering unified global operating models, standardized and automated processes, AI/ML-enabled workflows, and data-driven governance that improve speed, transparency, and cost efficiency while accelerating time-to-value and strengthening shareholder return.
Experience
Global Board of Directors
Oct 2025 — Present
The Photo Managers is the leading global organization for professionals who organize, manage, and preserve personal and business photo collections and digital assets. As the recognized authority in the field, The Photo Managers sets the standard for excellence in photo management and digital archiving.Founded in 2009 the community is dedicated to helping individuals and families organize, preserve, and celebrate their visual memories.
Education
Medaille University
Master of Business Administration (MBA), Business Administration and Management, General
2011 — 2013
University at Buffalo
Bachelor of Science (BS), Computer Science
1997 — 2004
Skills
- Customer Oriented
- Coaching
- Organizational Development
- Management
- Sales Process
- Salesforce.com
- Solution Selling
- Channel Partners
- Team Leadership
- Reporting & Analysis
- Vendor Management
- People Skills
- Business Process Improvement
- Business Acumen
- Managed Services
- Financial Understanding
- Cloud Computing
- Leadership Development
- Training
- Communication
- Public Speaking
- Process Improvement
- Direct Sales
- Pre-Sales
- Saas
- Creative Problem Solving
- Personal Development
- Account Management
- Enterprise Software
- Leadership
- Presenter
- Budget Process
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