David McCracken
Microsoft Support Expert @Limitless
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WORK HISTORY
Microsoft Support Expert @Limitless
Provide remote technical support for Microsoft Office 365 suite of applications (Word, Excel, PowerPoint, OneDrive, SharePoint, and Teams). • Troubleshoot and diagnose complex technical issues using in-depth knowledge of the Microsoft suite of programs. • Communicate effectively with technical and non-technical customers, explaining technical information clearly and concisely. • Collaborate with a diverse and inclusive team of Microsoft experts to ensure a positive work environment and continuous improvement in troubleshooting processes.
EDUCATION
Butte Community College
Business | Economics
Generation USA
Cloud Engineer, Jr. Cloud Practitioner
ABOUT DAVID MCCRACKEN
Actively Seeking Full-Time Opportunities as a Cloud Engineer. Cloud & DevOps Expertise: AWS, Azure, Terraform With a strong background in cloud platforms like AWS and Azure, I excel in designing and implementing efficient cloud-based solutions. My DevOps experience with Terraform enables me to automate infrastructure provisioning and management, ensuring scalable and reliable systems. Exceptional Communication & Problem-Solving Skills I honed my communication skills during my time in social services, conducting 500+ client interviews and explaining complex concepts in clear, concise terms to clients. My problem-solving and troubleshooting abilities help me identify and address issues effectively in fast-paced environments. 🤝 Adaptable Team Player & Quick Learner As a Teaching Assistant at Generation USA, I have showcased exemplary leadership and communication skills while managing a virtual classroom of 70+ adult learners. I have developed and delivered engaging lessons on various AWS services, collaborated with teams to analyze and improve industry-aligned curricula, and adapted to various challenges in a dynamic learning environment. My ability to learn quickly and adapt to new challenges ensures success in any project I undertake. Organized & Efficient Multitasker In my previous roles, I have implemented new organizational systems that increased productivity and processing speed. My ability to multitask allows me to manage multiple projects simultaneously without compromising quality or deadlines. Feel free to connect with me if you have any opportunities in the cloud computing space, or if you simply want to discuss technology and innovation. Let\'s create the future of cloud solutions together!
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