David Matranga

Experience

1. Global Product Support Strategy Manager

   Caterpillar Inc.

   Dec 2021 — Present

   Collaborates with the product groups and commercial teams to define the service events needed to create the service data to support dealers • Manage the product support strategy team to provide both qualitative and quantitative direction to enable the development of preventative maintenance service options, planned service, and repair events and Cat Certified Rebuilds criteria• Manage Product Support Strategy team that consults with life cycle managers, product support managers, Subject Matter Experts, dealers, digital scientists, and other key internal partners to identify specific business rules for the creation of the service strategy. Identify product support and dealer development opportunities• Manage Product Support Strategy team that creates key inputs for service data sets, CCR rebuild media, Total Maintenance and Repair, Labor Guides, standard jobs, Customer Value Agreements, and lead generation• Develop and deliver product support training for Cat Certified Rebuild Program

Education

• Bradley University

  Bachelor, Business Admin

  2002 — 2007

Skills

• Forecasting
• Product Development
• Manufacturing
• Contract Negotiation
• Pricing
• Six Sigma
• Operations Management
• Strategic Planning
• Logistics
• Customer Satisfaction
• Sales Management
• New Business Development
• Sales
• Sales Operations
• Marketing
• Negotiation
• Inventory Management
• Purchasing
• Process Improvement
• Team Building
• Management