David Marowitz

About David Marowitz

Seasoned Customer Success professional with 10 years of experience driving adoption, retention, and valuerealization across enterprise SaaS accounts. Specializes in technical solutioning, CX workflows, and guidingcustomers through the full post-sales lifecycle. Excels in recognizing and influencing expansion opportunitiesand developing strong executive relationships. Committed and trusted advisor to both technical stakeholdersand business leaders, helping to maximize customer ROI and long-term partnerships.

Experience

1. Engagement Manager, Professional Services Sales

   Docusign

   Feb 2022 — Present · Seattle, WA, US

   Led strategic engagements across Enterprise and Majors accounts, identifying customer business priorities to drive product adoption, meet change management goals, and maximize value from their software investment- Served as primary advisor for stakeholders, aligning technical implementations with business objectives- Drove adoption strategies to increase product utilization and reduce churn risk- Partnered with Account Executives to identify process gaps, expansion opportunities, and rollout paths- Coordinated with Product, Delivery, and Solutions teams to resolve escalations and technical blockers- Analyzed customer use case and adoption metrics to guide usage improvements and roadmap planning- Consistently led team in volume of closed-won ProServ engagements- ProServ Sales liaison and recognized Subject Matter Expert for FinServ, Legal + HLS verticals

Education

• University of Colorado Boulder

  Design Studies, Architecture and Planning

  2007 — 2011

Skills

• Merchandising
• Social Networking
• Social Media Marketing
• Facebook
• Microsoft Excel
• Sales Leads
• Customer Satisfaction
• Microsoft Office
• Sales
• Retail
• Sales Management
• Customer Service
• Social Media