David Mainville

About David Mainville

As a dedicated service management advocate and active member of the ITSM community, I am…

Experience

1. CEO, Co-founder

   Navvia

   Dec 1999 — Present

   David\'s passion about service management comes from over 30 years of practical experience and proven success. As a Senior Field Engineer David was on the front line of Service Operations processes such as Incident Management, Change Management and Configuration Management. As a Field Operations Manager David cut his teeth on customer facing processes such as Service Catalog and Service Level Management and Continual Service Improvement. As a Solutions Architect, Practice Principal and Professional Services Director, David was actively involved in Service Design through the creation of numerous service offerings. As the co-founder and CEO of Navvia, a division of Consulting-Portal, he is applying all his Service Management experience to building and running the business. This includes ownership for all the Service Management processes,from Service Strategy to CSI, required to design, deploy and operate ITOptimizer, our SaaS based Business Process Management solution. David is a frequent contributor to ITSM publications, an experienced speaker and lecturer, has been a guest on numerous webinars and podcasts and is an active blogger on topics as wide ranging as Effective Process Design, ITSM governance and Cloud Computing. David holds a diploma in computer technology and studied Business Administration at York University in Toronto, Ontario Canada. In his spare time David enjoys outdoor activities with his wife Tonga and their two Jack Russell Terriers and spending time practicing his drums and bass guitar.

Skills

• Integration
• Project Portfolio Management
• Consulting
• Data Center
• Governance
• Management Consulting
• Outsourcing
• Software Development
• Service Delivery
• Cobit
• Business Process
• Enterprise Software
• Business Analysis
• Enterprise Architecture
• Project Delivery
• Management
• IT Service Management
• Business Continuity
• IT Outsourcing
• IT Transformation
• Process Improvement
• Security
• Requirements Analysis
• Business Process Design
• IT Management
• Infrastructure
• Professional Services
• Pre-Sales
• Business Process Improvement
• Virtualization
• Strategy
• Configuration Management
• Information Technology
• Vendor Management
• Pmo
• Leadership
• IT Strategy
• Service Management
• Crm
• IT Operations