David Magleby

About David Magleby

Strategic Project Consultant and Account Executive with 20+ years of experience in health technology industry. Proven ability to serve as the single point of contact for clients, ensuring smooth transitions from implementation to live services while managing account profitability, mitigating loss risk, and fostering growth. Adept at client relationship management, issue resolution, compliance advisory, and process optimization. Highly skilled in tracking operational performance, identifying improvement opportunities, and driving customer satisfaction through proactive solutions.Career Highlights:• Building and Leading Teams in Startup Environments: My most recent role involved creating an implementations team from scratch at Extend Health, a startup later acquired by WTW. As the first implementations team member, I implemented 58 clients in the first year. Over five years, I expanded the team with 11 hires to handle a surge in new clients. The team ultimately implemented 1,170 clients and served over 1.13 million participants in 15 years.• Driving Operational Excellence: I led the development of requirements documentation, project plans, standard operating procedures, and presentation decks. Additionally, I served as the leadership sponsor for various tools developed by internal teams to enhance client services and efficiency.• Transforming Teams and Processes: Throughout my career, I’ve built and improved multiple teams, including- Client Implementations - Change Management - Print Communications - Data Implementations - Ongoing Data Services - Transition Meeting ServicesLeadership Philosophy:I pride myself on identifying and cultivating talent, empowering team members to excel as high-performing contributors and managers. By fostering a culture of innovation and accountability, I encourage teams to take initiative, collaborate, and drive meaningful improvements. I consistently recognize and celebrate their achievements.What’s in My Toolbox: Entrepreneurial Mindset Expertise in collaborating with cross-functional teams to drive success Comprehensive understanding of business and functional challenges in startups Proven ability to align people, processes, and technologies effectively Strong leadership in high-growth environmentsAreas of Expertise: Key Account Management Health Benefits Administration Project Management Process Optimization Technology & Systems Team Management Client & Stakeholder Relations Technical and Business Writing

Experience

1. Implementation Program Manager

   Collective Health

   Aug 2025 — Present · Lehi, UT, US

   Lead the end-to-end implementation of complex client projects, managing timelines, deliverables, and cross-functional coordination to ensure on-time, in-scope delivery and high client satisfaction.* Build and maintain strong client relationships by proactively managing expectations, communicating project updates, and ensuring transparency throughout the implementation lifecycle.* Identify and process improvement opportunities and implement efficiency strategies to streamline workflows, reduce costs, and enhance overall client experience.* Deliver reporting and stakeholder communication, providing visibility into project status, risks, and key milestones while driving informed decision-making.

Education

• Brigham Young University

  Bechelor of Science, Health Sciences

  1992 — 1995

• University of Utah

  Master of Business Administration - MBA, Entrepreneurial and Small Business Operations