David mac Dougall

Quality Manager - Payments Services & Technology (E2e Sepa) @NatWest Group

As the QA E2E Manager for NWG SEPA program (Single European Payment Area).I am responsible for ensuring that only well designed & built work packages get through Quality Testing. Working on a major bank wide project, Making sure my team gets it right the first time for our customers through innovative service and solutions. Focused on automation (Selenium,Java, Jenkins Docker Jira) as an accelerator, working closely with stakeholders across NEG (NatWest group) and 3rd parties. Working in an agile collaborative environment. As the team leader I carry out the following functions. Provide Quality insight into solution development life cycles and integrate quality standards and benchmarks Design, develop and implement testing and assurance capability (functional and non functional) into the way the teams work. Appreciating and propagating the ideology across the organisation and stakeholders that testing is not a phase, it is a continuous activity performed throughout all the activities of Domain teams. Lead and manage the Quality Strategy, plan and execution results of multiple feature teams (often concurrently). Understands the customer and human centric designs and drives the quality of the team\'s work to constantly improve the solutions and enhance customer experiences. Provide direction and leadership on all quality matters by monitoring and controlling deliverables across many different stakeholders. Manage and build the capability of my team.