David Loftis

About David Loftis

PROFILE:Highly motivated Biomedical Engineer with over fifteen years of customer service and instrumentation experience with Bio-Rad Laboratories, the Cleveland Clinic, and Shimadzu Scientific Instruments. Fast learner with strong interpersonal skills and instrumentation experience. Energetic and driven team player with high attention to detail. ACCOMPLISHMENTS:Creative Problem Solving: Persistently worked with a new customer at the Cleveland Clinic in 2011 to resolve an on-going issue with a new piece of equipment which saved business. Was recognized with a \"spot light\" award from Bio-Rad Labs. Testing: Thoroughly tested equipment and maintained a very low repeat service metric for our field service team. Teamwork: Worked with managers and software developers to complete an online customer relationship management system for our service department. Customer Service: Obtained positive feedback from customers on follow-up performance surveys.

Experience

1. Field Service Engineer Ii

   Shimadzu Scientific Instruments

   May 2016 — Present · Cleveland, OH, US

   Performed installations, repairs, maintenance, upgrades, and customer training on equipment in hospitals, universities, and companies in Ohio, Pennsylvania, and West Virginia. Helped cover other territories as needed.• Maintained communication with customers to ensure understanding of status, cost, and timing of all aspects of the service event. Organized records of all service events• Ensured customer satisfaction by providing courteous and knowledgeable response to technical issues. • Managed escalation of unresolved technical issues in a timely manner. • Maintained spare parts inventory, tools, manuals, and test equipment.

Education

• The University of Toledo

  Bachelor of Science, Bioengineering and Biomedical Engineering

  2001 — 2007

Skills

• Cell
• Chemistry
• Elisa
• Lifesciences
• Biomedical Engineering
• Immunoassays
• Laboratory
• Chromatography
• Cell Biology
• Hplc
• Molecular Biology
• Testing
• Qpcr
• Biochemistry
• Field Service
• Hospitals
• Cell Culture
• High-Performance Liquid Chromatography (Hplc)
• Flow Cytometry
• Laboratory Automation
• Biotechnology
• Protein Purification
• Technical Support
• Pcr
• Medical Devices
• Clinical Research
• Assay Development
• Troubleshooting