David Lin
CS Specialist with a passion for tech with a focus on Customer Service and Customer Success | Growth Mindset with user-focus and user-driven experience in mind |
- Role
- Customer Success Specialist at SimplePractice
- Location
- Monterey Park, CA, US
- LinkedIn followers
- 500 followers
About David Lin
Hello, I am a proud Asian American that has just started my career transition into the world of tech and computer programming. I\'ve always been so impressed by the way tech and programming have enriched all our lives that I decided to learn more about it and get into that career myself! I recently graduated from General Assembly learning full-stack development. I gained experience in JavaScript, HTML & CSS, MongoDB, Python and React. I come from a long background in restaurant and food experience ranging from entry-level to management positions over the course of my career. I have experience in hiring and training staff as well as managing a team. I enjoy working with co-workers and clients to achieve our shared goals and visions. I\'ve always believed in a focus on customer satisfaction and customer-driven results and I bring that philosophy into my tech approach as well. User-driven and user-experiences are how I want to approach and build my skills in both tech and customer service and how I want to leave an impact.I look forward to expanding my skills and experience in the world of tech as I continue on my journey in this new career.
Experience
Customer Success Specialist
Apr 2023 — Present · Santa Monica, CA, US
Onboarding - Present)- Responding to clients’ queries, providing product assistance, and explaining processes, products, and services- Triage incoming customer support emails to specialized CS team members as needed- Identify patterns in incoming support emails and keep an eye out for potential issues- Communicate with clearinghouse regarding insurance enrollment status\' and investigations- Collaborate with other internal CS stakeholders to continuously enhance our workflows with respect to insurance billing.
Education
General Assembly
Certificate of completion , Computer Software Engineering
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