David Lewis

About David Lewis

CX Strategist and Solutions Expert Contact details: Mobile: 48••••••36

Experience

1. Senior Vice President

   TP

   Jan 2017 — Present

   Teleperformance is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front-office customer care to back-office functions, including Trust and Safety services that help defend both online users and brand reputation. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, andrecruitment process outsourcing services. With nearly inspired and passionate people who currently speak more than 300 languages, the Group’s global scale and local presence allows it to be a force of good in supporting communities, clients, and the environment.

Education

• W. P. Carey School of Business – Arizona State University

  MBA

• William Jewell College

  BA, Mathematics and Business Administration

Skills

• Bpo
• Solution Selling
• Strategy
• New Business Development
• Cross-Functional Team Leadership
• Financial Services
• Start-Ups
• Business Process Improvement
• Problem Solving
• Business Process
• Sales Operations
• Strategic Partnerships
• Leadership
• Executive Management
• Telecommunications
• Management
• Account Management
• Customer Retention
• Crm
• Operations Management
• Customer Satisfaction
• Offshoring
• Vendor Management
• Change Management
• Selling
• Business Development
• Inbound Marketing
• Analytics
• P&L Management
• Process Improvement
• Call Centers
• Lead Generation
• Contact Centers
• Team Management
• Sales
• Pricing Strategy
• Outsourcing
• Contract Negotiation