David Lewis

About David Lewis

With over 30 years of work experience, I am a seasoned leader in the field of service bureau operations. I have a passion for delivering exceptional customer service, managing complex projects, and driving continuous improvement across multiple facilities. I am currently the Senior Vice President of Service Bureau Operations at Vestcom, a leading provider of data-driven solutions for the retail industry. I am proud to be part of a dynamic and innovative team that is committed to creating value for our clients and stakeholders. As the Senior Vice President of Service Bureau Operations, I have direct responsibility for 10 facilities in the Continental United States, as well as the Client Experience, Quality Assurance, and Continuous Improvement functions. I oversee the operations of more than 500 employees, ensuring that we meet and exceed the quality, accuracy, and timeliness standards of our products and services. I also collaborate with other senior leaders to develop and implement strategic initiatives that enhance our operational efficiency, effectiveness, and profitability. Some of my key achievements include launching a new quality management system, reducing operational costs by 15%, and increasing customer satisfaction by 20%. I leverage my skills in customer service, management, and continuous improvement to deliver optimal results for our organization and our customers.

Experience

1. Senior Vice President Service Bureau Operations

   Vestcom

   Jan 2018 — Present

   Direct responsibility for all Service Bureau Operations in the Continental United States (10 facilities), Client Experience, Quality Assurance, Continuous Improvement and a member of the Vestcom Leadership team.

Education

• Bethel University

  Bachelor's degree, Business Administration and Management, General

  2002 — 2005