David Leon
Insurance Retentions Executive @Superscript
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WORK HISTORY
Insurance Retentions Executive @Superscript
London, GB
Proactively reaching out to existing policyholders in order to retain them (via phone, email or other relevant channels).• Communicating with policyholders prior to renewal dates to discuss benefits of renewing and upselling where there’s opportunities to do so.• Seeking to understand customers’ concerns or satisfactions in order to provide them with a solution to any problems.• Identifying key reasons for potential policy cancellations and formulate solutions in order to retain customers and reduce policy cancellations.• Explaining to customers any changes to premiums, products or enhancements for both new and existing policies.• Providing information to customers around how different insurance policies meet their specific needs.• Actively seeking ways on how the Superscript customer experience can be improved and sharing ideas with fellow team members.
EDUCATION
City and Islington College
Cambridge Certficate
University of West London
BA (Hons) Music Technology Specialist
The College of Haringey, Enfield and North East London
Btech Music Technology Level 2
Lambeth College
Access to Music Technology
ABOUT DAVID LEON
A highly driven individual with more than four years\' experience in customer success…
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