David Laird
Solutions Consultant @Qstory
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WORK HISTORY
Solutions Consultant @Qstory
EDUCATION
Heriot-Watt University
Bachelor of Science (BSc), Biological Sciences
ABOUT DAVID LAIRD
Experienced Senior Planning Manager with a demonstrated history of working in the broadcast media industry. Previous experience at Senior Planning Manager level across Real Time, Strategic Planning, Sales Planning and Service Planning, currently managing our Voice Contact Routing team, who are responsible for design and delivery of customer IVRs and call routing. I am skilled in Analytical Skills, Contact Centers, Management, Contact Center Call Routing and Outsourcing. Strong operations professional with a Bachelor of Science (BSc) focused in Biological Sciences from Heriot-Watt University.
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