David Lafferty
Airport Systems Specialist @Loganair Limited
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WORK HISTORY
Airport Systems Specialist @Loganair Limited
Paisley, GB
WorldTracer is a SITA product used by the majority of Airlines worldwide to register and trace Delayed, On-Hand & Damaged baggage. Responsible for the configuration, administration & support for all WorldTracer users around the Loganair network. i.e. Create new sine-in codes & ensure all new routes have an ability to create files.
EDUCATION
James Watt College
SNC, Business Studies / Travel & Tourism
ABOUT DAVID LAFFERTY
My experience to date is within the Airline industry with expertise in the following areas; • Involvement in significant IT projects with both Regional & International Airlines to introduce new Passenger Services System. • System deployment, installation and configuration. • Fault finding and resolving system related issues. • Provision of functional end to end user acceptance testing. • Understanding and resolving client demands and expectations. • Working on own initiative to ensure the completion of tasks within allotted deadlines. • Co-ordination of multifunctional operations to enable aircraft to depart on schedule. • Management of Service Level Agreements and their associated constraints. • Management of staff. • Customer service provision including complaint handling. • Setting and achieving personal goals and targets. • Management of Control Systems. • Working in a pressurised environment to maintain company, client and customer expectations. • Maintaining Company values
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