David Kennedy

Customer Experience Program Manager at Cadwell Laboratories

Role
Customer Experience Program Manager at Cadwell
Location
Louisville, KY, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About David Kennedy

I am a hands-on engineer and entrepreneur with a passion for teambuilding to tackle challenging problems. Whether in my personal or professional life, I love pulling together teams of people with diverse and varied backgrounds to work together towards a common goal!Currently I work at Cadwell where I am focused on understanding the requirements for successful product introduction of neurodiagnostics devices and solutions into hospitals, clinics and private businesses. This includes planning, execution and monitoring of initiatives resulting in delighted customers. I work cross-functionally to understand customer priorities, critical issues, product and service portfolio gaps, and opportunities for success. My initial primary focus is on making Cadwell\'s EEG product line the best possible new product adoption experience for our customers!Previously I served as Vice President of Product Management for Lifelines Neuro, where we developed the next generation of innovative, cloud-connected neurodiagnostic solutions to make the testing process easier and more intuitive for technologists, expand data accessibility for doctors, save hospitals and private practices money, and improve patient outcomes. My professional highlights include the development of complex bioresearch equipment from concept through successful operation on NASA\'s space shuttle fleet; a strong track record of success financing research and development through state, federal, and private financing; the establishment of a biotechnology business (IKOTECH LLC) through first product launch; and development and launch of the first FDA-cleared product for MobileMedTek/Rendr Labs.

Experience

  1. Customer Experience Program Manager

    Cadwell

    May 2022 — Present

    Responsible for understanding the requirements for successful product introduction of neurodiagnostics devices and solutions into hospitals, clinics and private businesses. This includes planning, execution and monitoring of initiatives resulting in delighted customers. I work cross-functionally to understand customer priorities, critical issues, product and service portfolio gaps, and opportunities for success. My primary focus is ensuring positive customer experience and success with Cadwell\'s NAEC Level 4 Epilepsy Monitoring Unit (EMU) customers, KOL customers, and largest Enterprise multi-site hospitals. I also manage our Preferred Partner Program (P3) managing relationships for customers using all of our available modalities.

Education

  • Purdue University

    BSME '98, Mechanical Engineering

    1994 — 1998

  • Georgia Institute of Technology

    Mechanical Engineering

    1993 — 1994

  • Lancaster University

    Mechanical Engineering, Politics, History

    1996 — 1997

Skills

  • Writing
  • Science
  • Biomedical Engineering
  • Inventor
  • R&D
  • Autocad
  • Fda
  • Engineering
  • Business Development
  • Materials Science
  • Commercialization
  • Laboratory
  • Medical Devices
  • Biotechnology
  • Excel
  • Biopharmaceuticals
  • Research and Development (R&D)
  • Finite Element Analysis
  • Nanotechnology
  • Lifesciences
  • Start-Ups
  • Characterization
  • Cad
  • Microscopy
  • Entrepreneurship
  • Mathcad
  • Product Development
  • Technology Transfer
  • Physics
  • Life Sciences
  • Cell Culture
  • Strategic Planning
  • Microsoft Excel
  • Chemistry
  • Research
  • New Business Development
  • Microsoft Office

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David Kennedy — Customer Experience Program Manager at Cadwell in Louisville, KY, US | Unifers