David Kay
Client Services Analyst at Fiserv
- Role
- Client Services Analyst at Fiserv Output Solutions
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About David Kay
Professional Objective: To utilize my well-developed marketing, sales, and…
Experience
Client Services Analyst
Mar 2023 — Present · Omaha, NE, US
Review key reports daily to manage service level agreements. Prioritize inbound client service requests and manage them within the scheduled timeframes. Conduct client initiated tests and scan results. Coordinate with numerous major banks on credit card fulfillment. Work with various Fiserv resource units to ensure goals are met. Conduct inventory on both card and fulfillment materials to ensure accuracy. Attend daily status calls and follow-up on any key take aways. Coordinate & facilitate client audits. Handle on call needs from other resource units. Support other Client Services Team members when needed.
Education
University of Nebraska at Omaha
B.S
Skills
- Customer Experience
- Management
- Customer Satisfaction
- Process Improvement
- Call Centers
- Vendor Management
- Leadership
- Outsourcing
- Project Management
- Crm
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