David Kapella
Ivr Product Manager, Consumer Group (Turbotax) @Intuit
San Diego, CA, US
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WORK HISTORY
Jan 2019 — Present
Ivr Product Manager, Consumer Group (Turbotax) @Intuit
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San Diego, CA, US
Delivering the best customer experience possible, balanced with a focus on containment via self-service. Active product management including real-time analytics, platform costs and strategy, and personalized, proactive experiences. Currently focused on self-tuning intent via machine learning and omnichannel data.
EDUCATION
1985 — 1989
North Carolina State University
BS, Mechanical Engineering
2000 — 2002
Duke University - The Fuqua School of Business
Master of Business Administration (MBA)
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