David Kapella
- Role
- Ivr Product Manager, Consumer Group (Turbotax) at Intuit
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
Experience
Ivr Product Manager, Consumer Group (Turbotax)
Jan 2019 — Present · San Diego, CA, US
Delivering the best customer experience possible, balanced with a focus on containment via self-service. Active product management including real-time analytics, platform costs and strategy, and personalized, proactive experiences. Currently focused on self-tuning intent via machine learning and omnichannel data.
Education
North Carolina State University
BS, Mechanical Engineering
1985 — 1989
Duke University - The Fuqua School of Business
Master of Business Administration (MBA)
2000 — 2002
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