David Johnson

Customer Service Adviser @Quilter

Southampton, GB

Handle inbound phone calls, addressing queries related to Quilter’s pension and investment products. Clearly explain complex financial information and ensure clarity and understanding for customers. Manage complaints and difficult conversations, demonstrating empathy, resilience, and emotional intelligence. Liaise with multiple internal departments to investigate and resolve customer queries. Uphold service standards by following through on call-backs, updates, and emails in line with expectations. Be recognised through regular coaching, monthly one-to-one reviews, and team events that reinforce a supportive culture.

UTC READING

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Solent University

Bachelor's degree

The Bulmershe School

B