David John
Training Manager @Nevetal
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WORK HISTORY
Training Manager @Nevetal
Welwyn Garden City, GB
Development and implementation of training plans to support teams of IT engineers- Design and implementation of training plans to support the Contact Centre operation- Conducting new starter training and refresher sessions on key topics- Identifying and addressing coaching needs within the team- Reviewing Contact Centre Advisor calls and providing constructive feedback for improvement.
EDUCATION
The Open University
Professional Certificate in Management, Business Administration and Management, General
Hammersmith & West London College
BTEC HNC, Business & Finance
SKILLS
ABOUT DAVID JOHN
Specialties: Customer Service, Supporting, Developing & Leading Teams, Customer Service Training, Complaints Management, Customer Experience, Coaching, Presentation Skills
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