David Jennings
Global Leader, Cx and Agentic Ai Solutions @Cisco
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WORK HISTORY
Global Leader, Cx and Agentic Ai Solutions @Cisco
Toronto, ON, CA
A global leader in Customer Experience (CX) Solutions, combining CPaaS, CCaaS and Agentic AI, at Cisco. Leading a global team who work closely with enterprise clients to bridge strategy and execution—ensuring that Cisco’s cutting-edge technologies align seamlessly with each customer’s existing ecosystem and business priorities. Ultimately accountable for ~$1Bn of Cisco’s business.As part of the AI revolution, an integral part of this role was pioneering the transformative power of intelligent, autonomous agents at Cisco, helping harness their potential to redefine how enterprises interact with their customers.Evolved the sales motion from traditional SaaS to an outcome-focused approach, introducing FDE pods to lead POVs and Business Value Assessments, targeting revenue realization.
EDUCATION
The University of Edinburgh
2:1
SKILLS
ABOUT DAVID JENNINGS
David Jennings is a global leader in Customer Experience (CX) Solutions and Agentic AI at Cisco. With over 15 years of experience in the industry, David works closely with enterprise clients to bridge strategy and execution—ensuring that Cisco’s cutting-edge technologies align seamlessly with each customer’s existing ecosystem and business priorities. Ultimately serving to deliver on ~$1Bn annual targets.As a leader, David is dedicated to cultivating high-performance, customer-centric sales and engineering teams - building teams from different backgrounds, to solve complex problems and think differently.As a thought-leader in Agentic AI, David is passionate about the transformative power of intelligent, autonomous agents and their potential to redefine how enterprises interact with their customers. His mission is to help organizations harness these innovations in ways that deliver tangible value—enhancing efficiency, personalization, and trust at every touchpoint.David regularly speaks at global events, sharing insights on the evolution of CX, the role of AI in enterprise transformation, and practical strategies for innovation.
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