David Greenwood

About David Greenwood

An experienced leader with extensive skills in IT Service Management (ITSM) and…

Experience

1. VP Principal Service Management Specialist

   Citizens

   Aug 2020 — Present

   Manage the daily operations of Citizens Bank Endpoint Device depots in RI and CA• Drive continuous process improvement, efficiency, quality, and availability• Exceed SLAs and manage customer expectations • Coordinate hardware build and deployment activities with third party vendors• Provide supervision to staff of business analysts and technicians• Leads depot technicians in image deployment activities in accordance with build procedures• Responsible for demand management of all provided hardware using ServiceNow• Manage the shipping of devices to Citizen Bank locations and employees’ homes• Responsible for the communication strategy for delivery and return of hardware devices• Implement appropriate procedures to track, manage, and report on assets and inventory• Manage the disposition of hardware returns – determine devices that can be redeployed and provide oversight of vendors that repair damaged assets• Oversee the decommissioning process and reporting of hardware assets• Support Business Resilience hardware requirements• Partner with Community of Practice leaders in the evolution of Hardware Lifecycle Management (HLM) aligned with industry standards• Enforce IT Asset Management practices within the scope of CTS devices

Education

• University of Massachusetts Dartmouth

  Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

• Plymouth County Police Chiefs Association Reserve Academy 2016

  Plymouth County Deputy Sheriff, Law Enforcement

  2016 — 2016

• Massachusetts Bay Community College

  Associate's degree, Business Administration and Management, General

Skills

• Program Management
• IT Operations
• Requirements Analysis
• Vendor Management
• Strategic Planning
• Technical Support
• Business Analysis
• Active Directory
• Windows Server
• Microsoft Office
• Visio
• Business Process Improvement
• Management
• Microsoft Sql Server
• Cross-Functional Team Leadership
• Business Process Improvemnt
• Public Speaking
• Training
• Sharepoint
• Software Development Life Cycle (Sdlc)
• Emergency Notification
• Business Requirements
• Customer Service
• Consulting
• Mutual Funds
• Risk Management
• IT Management
• Process Improvement
• IT Service Management
• Change Management
• Problem Management
• Integration
• Leadership
• IT Strategy
• Disaster Recovery
• Citrix Xendesktop
• Incident Management
• Technology Management
• Project Management
• Sdlc