David Howard
Business Operations
- Role
- Business Operations Manager at Cisco
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About David Howard
Information Technology professional with deep experience in Support Services and Business Operations. My strengths include service delivery performance, budget management and data analytics. I have achieved success serving as a People Leader, Chief of Staff and Business Operations Manager. • Many years of experience in IT Managed Services Delivery, Business Operations and People Leadership • ITIL based NOC and Service Center Operations • Service delivery performance and SLO/SLA management • Vendor/supplier management • COGS and P&L management • Business and financial analysis • Data analytics and insights • Product and Business Development • Sales support • Passion for Customer Service and an established history of positive client relationships
Experience
Business Operations Manager
Oct 2023 — Present · RTP, NC, US
Business Operations Manager, Customer Experience (CX) Renewals and Growth.
Education
Saint John's University
BA, Government
1985 — 1989
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