David Hilton
Customer Success Executive | ARR Growth | Retention Strategy | Voice of Customer | SaaS
- Role
- Retention Specialist at PlanHub
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About David Hilton
I help high-value customers achieve measurable outcomes by combining strategic account management, product knowledge, and a customer-first mindset. I currently manage a $1.3M ARR book of National accounts, run QBRs, influence product roadmap decisions, and consistently lead in renewal performance — saving $100K/month in cancels and recovering $15K/month in past-dues. What I love most: uncovering business goals, mapping solutions to ROI, improving the customer journey, and sharing customer insight with product teams
Experience
Retention Specialist
Oct 2025 — Present
Drive strategic retention and revenue recovery across high-risk SaaS accounts in commercial construction industry.Impact:• Saved $99,198 recurring revenue in one month (132% of quota)• Protect $900K–$1.2M annually in recurring revenue• Manage ~200 cancellation-risk accounts monthly• Maintain 15–20% save rate• Reactivate $5K–$15K monthly in churned customers• Previously generated $960K annually managing key accounts
Education
St. Bernard Elmwood Place
High School Diploma, High
1993 — 1997
University of Phoenix
Bachelor, Business Management
2008 — 2011
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