David Henderson

About David Henderson

With 25+ years of experience in digital learning, theatrical performance, instructional…

Experience

1. Sr Digital Learning Solutions Architect

   Blue Cross NC

   Aug 2016 — Present · Durham, NC, US

   Designed a comprehensive training program for new hires and role progression within the commercial line of business, including tailored plans for the State Health Plan, ensuring strategic alignment and operational excellence.Championed a transformative curriculum redesign, transitioning from traditional instructor-led training to a dynamic hybrid model. This strategic overhaul incorporates self-directed learning, virtual instructor-led sessions, immersive simulations, and practical on-the-job training, resulting in a dramatic 50% reduction in scrap learning and a notable 10% boost in learner satisfaction.Engage actively with senior stakeholders to pinpoint and seize training opportunities that support the organization\'s strategic objectives, enhancing content relevance and stakeholder engagement.Craft versatile educational content in diverse formats such as audio, video, simulations, and job aids, effectively catering to a variety of learning styles and preferences, which significantly enhances learner autonomy and retention rates.Ensure consistency and high standards in the curriculum across all external vendors spanning the Philippines, Dominican Republic, El Salvador, and the United States, maintaining uniformity and quality across global platforms.Developed and integrated DEI-focused training modules addressing racially charged interactions, establishing these critical elements as foundational components of the new hire training program.Pioneered the integration of generative AI technologies as a member of the Gen AI Tiger Team, spearheading innovation and fostering a culture of continuous improvement in learning solutions.

Skills

• Teaching
• Public Speaking
• Customer Relationship Management (Crm)
• E-Learning
• Customer Service
• Technical Training
• Staff Development
• Technical Writing
• Event Planning
• Leadership Development
• Project Management
• Curriculum Design
• Learning Management
• Analysis
• Needs Analysis
• Training Delivery
• Program Management
• Blended Learning
• Training
• Instructor-Led Training
• Leadership
• Social Media
• Human Resources
• Coaching
• Crm
• Management
• Instructional Design
• Learning Management Systems
• Captivate
• Organizational Development
• Business Process
• Photography
• Microsoft Office