David Head

Sales Operations Manager - Uk & Ie @ABB

Gloucester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2021 — Present

Sales Operations Manager - Uk & Ie @ABB

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Define the strategy & operations of the UK & IE Measurement & Analytics Sales team. I ensure the sales operation runs efficiently & productively. Support the training & onboarding if new sales team members & make data-driven recommendations to improve the sales funnel.I manage the UK Sales administration team consisting of 4 Order handlers & 2 Customer care administrators.Achievements• Manage a team of 6 Sales administrator ensuring orders are reviewed, processed, delivered & invoiced.• Automation of order processing between local sales office to feeder factory.• Rolled out external ordering tool to UK & IE Channel Partners• Creation, mapping & documenting order to cash process for compliance & audits.

EDUCATION

2013 — 2013

Institute of leadership and management

Level 5 certificate, Leadership and management

2012 — 2012

Institute of Occupational Safety & Health

Certificate, Managing Safely

2014 — 2015

University of Worcester

Master of Business Administration (M.B.A.), Business Administration

2006 — 2008

Gloscat

HNC, Operations Engineering

2008 — 2009

CIM | The Chartered Institute of Marketing

Certificate, Marketing

2010 — 2012

Gloscol

Extended Diploma (Level 7), Strategic Mangement and Leadership

SKILLS

Value PropositionsBusiness-to-Business (B2b)Product LaunchBusiness DevelopmentBusiness StrategyMicrosoft OfficeSalesSalesforce.comEngineeringAutomationGo-to-Market StrategyEvent ManagementKey Account ManagementSales ProcessCrmTrade Show ExhibitorProject ManagementBusiness AnalysisInstrumentationForecastingContinuous ImprovementProduct ManagementAftersalesMarketing CommunicationsManagementSales OperationsCustomer ServiceCompetitive AnalysisProject PlanningProduct DevelopmentProcess AutomationProcess ControlBusiness Intelligence ToolsManufacturingMarketingInternal & External CommunicationsTrainingNew Business DevelopmentProduct MarketingIct

ABOUT DAVID HEAD

Experienced operations, sales and marketing professional with a demonstrated history of working in the electrical and electronic manufacturing industry. Skilled in Operations, Sales, Marketing, Management, Continuous Improvement, Trade Show Exhibitor, and Business Development. Strong engineering professional with a Master of Business Administration (M.B.A.) focused in Business Administration from University of Worcester.

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David Head — Sales Operations Manager - Uk & Ie at ABB in Gloucester, GB | Unifers