David Head
Sales Operations Manager - Uk & Ie @ABB
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WORK HISTORY
Sales Operations Manager - Uk & Ie @ABB
Define the strategy & operations of the UK & IE Measurement & Analytics Sales team. I ensure the sales operation runs efficiently & productively. Support the training & onboarding if new sales team members & make data-driven recommendations to improve the sales funnel.I manage the UK Sales administration team consisting of 4 Order handlers & 2 Customer care administrators.Achievements• Manage a team of 6 Sales administrator ensuring orders are reviewed, processed, delivered & invoiced.• Automation of order processing between local sales office to feeder factory.• Rolled out external ordering tool to UK & IE Channel Partners• Creation, mapping & documenting order to cash process for compliance & audits.
EDUCATION
Institute of leadership and management
Level 5 certificate, Leadership and management
Institute of Occupational Safety & Health
Certificate, Managing Safely
University of Worcester
Master of Business Administration (M.B.A.), Business Administration
Gloscat
HNC, Operations Engineering
CIM | The Chartered Institute of Marketing
Certificate, Marketing
Gloscol
Extended Diploma (Level 7), Strategic Mangement and Leadership
SKILLS
ABOUT DAVID HEAD
Experienced operations, sales and marketing professional with a demonstrated history of working in the electrical and electronic manufacturing industry. Skilled in Operations, Sales, Marketing, Management, Continuous Improvement, Trade Show Exhibitor, and Business Development. Strong engineering professional with a Master of Business Administration (M.B.A.) focused in Business Administration from University of Worcester.
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