David Hargrove
End User Support Specialist
- Role
- Lead, End User Support at WeWork
- Location
- Queens, NY, US
- LinkedIn followers
- 500 followers
About David Hargrove
As a Lead, End User Support at WeWork, I provide comprehensive technology services and support for all corporate employees at HQs and satellite locations. I specialize in desktop, laptop, and software support, as well as project management and ticketing using Jira. I also have extensive experience in supporting WeWork’s Slack Grid Instance and Atlassian systems across the enterprise, ensuring optimal functionality and user satisfaction. With a degree in Information Technology from Year Up, I am passionate about leveraging my skills and knowledge to drive tech solutions and contribute to the success of dynamic teams. I have a proven track record of delivering high-quality results, collaborating with cross-functional teams, and improving processes. For example, I created offboarding automation in partnership with Client Engineering, which streamlined the offboarding process, reducing manual effort and improving efficiency. I am strongly dedicated to Agile principles, fostering collaboration, adaptability, and continuous improvement.
Experience
Lead, End User Support
May 2022 — Present · Manhattan, NY, US
Serving as an End User Support Specialist for all corporate employees at HQs and satellite locations- Provide desktop, laptop, and software support for local and remote employees. Build and manage software and service desk projects in Jira to allow for a better project management and ticketing-Provide support in WeWork’s Slack Grid Instance across the enterprise. Understand the product technically and functionally to help with daily support, change management, documenting processes and determining when a change is required. Specialist for Slack tools and the daily ticket queue-Support in Atlassian systems such as JIRA and Confluence (Data Center) across the enterprise. Provide support for Atlassian tools and modules also helping to coordinate with team leads, managers, technical leads and Atlassian engineers.
Education
Year Up United
Information Technology
2016 — 2017
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.