David Haering
Director of Customer Success @ cielo24 | Customer Success, Sales
- Role
- Director of Customer Success at Cielo24
- Location
- Ventura, CA, US
- LinkedIn followers
- 500 followers
About David Haering
Over eight years of experience in Customer Success, primarily in the SaaS space, where…
Experience
Director of Customer Success
Mar 2017 — Present · Santa Barbara, CA, US
Delivered white-glove account onboarding strategies tailored to complex account structuresConducted 1:1 and group platform demonstrations, accelerating time-to-value and adoptionServed as liaison between clients and engineering to resolve issues and define feature improvementsDesigned custom enterprise solutions integrating cielo24 with client OVP/LMS PlatformsProvided technical guidance and cost alignment during sales proposalsDrove renewals and expansions through proactive check-ins, usage analysis, and service optimizationLed daily cross-team meetings to enhance customer experience and resolve issues swiftlyOversaw white-label reseller partnerships with major enterprise clients
Education
Ventura College
Associate's degree, Sociology
2012 — 2014
Skills
- New Business Development
- Microsoft Office
- Sales Process
- Entrepreneurship
- Project Planning
- Price Quotes
- Social Media
- Account Management
- Start-Ups Management
- Client Relations
- Critical Thinking
- Public Speaking
- Negotiation
- Client Confidentiality
- Manufacturing
- Sony Vegas
- Sales
- Business Strategy
- Sales Management
- International Sales
- Project Management
- Key Account Development
- Project Coordination
- International Project Management
- Product Development
- Teamwork
- Management
- Business Development
- Communication
- Organizational Development
- Process Improvement
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