David H.

About David H.

I am a seasoned Operations Manager with 20+ years of corporate leadership and business development experience in diverse sectors. Recognized for demonstrating a natural aptitude for strategic planning, as well as for business analysis and process enhancement, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded budgetary and performance goals, and I am adept at achieving maximum operational impacts with minimal resource expenditure. Professional focal points include business management, team development, P&L oversight, cost containment, community relations, partnership growth, and inventory control. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and negotiation skills, as well as business acumen, systems analysis, project management and resource management to support efficiency and maximum returns. Previously, I was the Operations Manager with BlockByBlock. Under my leadership, I spearhead all aspects of district initiatives, such as sanitization, safety, event support, public realm improvements, landscaping, and other activities. I also preside over all members of the outreach team with responsibility for engaging social service organizations and individuals experiencing homelessness. In addition, I liaise with senior leadership, stakeholders, and cross-functional teams to ensure the company’s functional support structure is driving the business forward with minimal expenditures. Colleagues describe me as a progressive, driven, down-to-earth, operations and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.

Experience

1. General Manager

   Springfield Tavern

   Jan 2021 — Present · Springfield, OH, US

   Demonstrate expertise across all business operations by holding the management, service, and production teams accountable for service and operational excellence.Provide tactical leadership for all team members and ensured full compliance with company policies and regulations with the goal of delivering the highest quality products and services.Carry out the alignment of objectives across a wide variety of activities to safeguard a clean, safe, and attractive environment; ensured adherence to OSHA and DER laws. Deliver a superior guest experience, certifying full customer satisfaction and retention.Recruit and trained staff as well as performed regular performance reviews and provided valuable feedback. Track repair and maintenance requests for the restaurant to ensure prompt resolution.Administer all facets of P&L, budget, and payroll, including seasonality expenses, maintenance costs, inventory control.

Education

• Keystone College

  Associate's degree, Hospitality Administration/Management

  1982 — 1984

• Keystone College

  Hospitality Administration/Management