David H.
Sr Director, Product Support and Aftermaket @TICO (Terminal Investment Corporation)
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WORK HISTORY
Sr Director, Product Support and Aftermaket @TICO (Terminal Investment Corporation)
Wheaton, IL, US
Spearheaded strategic initiatives in product support and aftermarket, enhancing customer satisfaction and operational efficiency. • Developed IT upgrades that streamlined processes, resulting in reduction in response time for internal and external customer inquiries. • Created product management resources to launch multiple new aftermarket product lines, which enables the dealer network to grow parts sales.• Spearheaded the development of the Service Publications for new product launches and rewrites of previous manuals, leveraging online publishing with multi tiered access.
EDUCATION
Trine University
Bachelor of Science - BS, Golf Management
College of DuPage
General Studies
ABOUT DAVID H.
Sr Director, Product Support and Aftermarket
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