David Gumma
Account Manager @Bank of America
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WORK HISTORY
Account Manager @Bank of America
Troy, MI, US
Manage multiple collection portfolios greater than $100m receivable balance with an average monthly delinquency rate less than three percent- Recovered five direct and indirect portfolios estimated over $100m with global and U.S. customers- Corporate Account Collections within the Global Leasing division on all stages of delinquency using Infolease, Alfa, and LMS database leasing systems- Develop reports detailing account summaries for various programs using Hyperion and Excel- Participate in monthly and quarterly wellness meeting (internally and externally) for various vendor programs and dealers in a disclosed and or non private label settings- Provide default validations to senior management- Responsible for operational and day to day business development for various portfolios greater than $100m Global clients (EMEA, Mexico, APAC)- Support recovery of unpaid commercial debt- Collection on accounts which include global and domestic customers within various vendor programs- Reduce risk by ensuring all collection activities are in accordance with Federal and State regulations - Initiate recovery and repossession of assets / collateral nationwide and globally- Assist leadership on difficult account resolution and mentor collectors with best practices - Collaborate with attorneys and collection agencies when accounts are referred for litigation - Work with various internal departments, vendors, dealers, and customers to resolve non-collection issues
ABOUT DAVID GUMMA
A financial and business professional who excels in negotiation and dispute resolution. Vast experience working with customers and colleagues located locally, globally and virtually. I am flexible, accountable and effectively deal with ambiguous information. I am extremely customer focused and have a strong work ethic, flexible, committed, and driven by challenge. As I remain calm under pressure, I work effectively in fast-paced environments with the utmost sensitivity to confidentiality.
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