David Gronwall
Customer Success Manager @Vividly
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WORK HISTORY
Customer Success Manager @Vividly
Manage and develop great relationships with 22 customers worth 1.4MM in ARR from onboarding to renewal- Effectively handled difficult conversations and frustrated customers to mutually beneficial resolutions- Drove 231k in closed won upsell opportunities from Q3 2022 - Q2 2023- Acted as voice of the customer and directly consulted on numerous product enhancements including but not limited to (indirect) budgeting, forecast, & TPO- Utilize available tools such as Catalyst, FullStory & Mixpanel to monitor and improve engagement throughout the software.
EDUCATION
University of Wisconsin-Madison
Bachelor of Science - BS
ABOUT DAVID GRONWALL
CPG Professional with experience in Trade Marketing, Sales Operations & Planning…
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