David Gregg
Director of Voice and Contact Center Services at Farmers Insurance
- Role
- Director of Voice and Contact Center Infrastructure and Operations at Farmers Insurance
- Location
- Edmond, OK, US
- LinkedIn followers
- 500 followers
About David Gregg
25 plus years experience in Information Technology, Call Center Operations, Telecommunications/Telephony and Customer Service Support. 12 plus years supervising and manageing multi-facited Call Center Operations and Telephony Support group.Specialties: Information Technology and Telecommunications: Call Center and Call routing, Customer Experience (CX), Cisco UCCE/WxCcE, Avaya, Genesys, Microsoft Speech Server IVR, Outbound Dialer, CTI, NICE Call Recording, VoIP, CMS Reporting, Workforce Management, MS Exchange, Outlook. Experienced Project Manager.Strong Team Player, Strong Work Ethic, Multi-Task Oriented, Excellent written, verbal, and interpersonal skills.
Experience
Director of Voice and Contact Center Infrastructure and Operations
Dec 2019 — Present · Oklahoma City, OK, US
Education
University of Phoenix
B.S.I.T, Information Technology
2003 — 2006
Skills
- Software Documentation
- Sdlc
- Requirements Analysis
- Cloud Computing
- Workforce Management
- Infrastructure
- Avaya
- Voip
- Cisco Technologies
- Pmp
- Leadership
- Call Centers
- Vendor Management
- Microsoft Exchange
- Information Technology
- Project Management
- Troubleshooting
- Integration
- Call Center
- Telecommunications
- Avaya Technologies
- Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.