David Gray
Business Transformation Manager (Efulfilment) @Sainsbury's
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WORK HISTORY
Business Transformation Manager (Efulfilment) @Sainsbury's
London, GB
Delivered end to end, product development and full implementation of operational efficiency project with £3m budget and £8m savings across 260 stores – new equipment, process & systemsChange management during extensive rapid growth across 2020 with initiatives to support 148% increase in sales in a six-week periodCompleted process and property investment evaluation of future operating model for capacity growth and increased efficiency: Review of automation and specialised large store format with retail and online delivery operations incl. evaluations. Micro-fulfilment, buffer and retrieval, conveyors and AGVsFull business case approval with low investment, high return project for space & people efficiency and future capacity growth in food e-Commerce – significant picking optimisation strategyEnd to end review into the customer journey based on NPS for item substitutions, missing items, availability and quality: from placing an order, pick and delivery, through to refunds, implementing transformation change to improve customer experienceAccountable for delivering Sainsbury\'s first Grocery Click & Collect offer - Creating a reusable programme format for continued expansion (for a further 150 stores) – now business wide
SKILLS
ABOUT DAVID GRAY
Extensive project delivery, transformation and change management experience (with 6S Green Belt) and blue chip major corporate project delivery framework [Lean, Agile and Waterfall methodology]. An inspiring leader delivering innovation and change across e-fulfilment, e-commerce and LogisticsOver 35 years in Retail & Logistics, e-Commerce, Food Logistics, FMCG Logistics, 3rd Party Contract Warehousing and Warehouse Management.A dedicated and driven customer and business focussed professional. Big picture strategic thinker with strong presentation skills and sound communication methodology across all levels. Experience of building winning teams: with a positive focus on collaboration, quality delivery and stakeholder engagementBroad logistics experience, e-fulfilment (final mile) and end to end e-commerce experience, and significant operating model process expertise, across automation, Warehouse Management Systems and fulfilment system delivery, FMCG, grocery retail, consumer electronics, general merchandise and clothing.
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