David Gold
SVP, Customer Experience and Gtm Operations @Zilliant
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WORK HISTORY
SVP, Customer Experience and Gtm Operations @Zilliant
Chicago, IL, US
Leads Zilliant’s global Customer Experience organization spanning Customer Success, Support, Delivery, Pricing Advisory, TAM, and Operations. Responsible for transforming how the company delivers customer value and executes post-sale strategy-Partners cross-functionally with Sales, Product, and Marketing to align adoption, value realization, and expansion initiatives-Drives operational excellence by standardizing processes, improving incident management, and launching new customer visibility tools-Unifies Sales and CX under a single strategy to drive accountability, efficiency, and collaboration-Leads with transparency, empathy, and integrity—ensuring every team member feels supported, trusted, and empowered to grow through a people-first leadership style built on fairness and accountability
EDUCATION
University of Colorado Boulder - Leeds School of Business
Bachleor of Science, Business Management
SKILLS
ABOUT DAVID GOLD
Transparent, people-first leader with 15+ years of experience in Solution Engineering, Customer Experience, and Quote-to-Cash transformation. Known for building high-performing, trusted teams through honesty, mentorship, and operational excellence. Deep expertise in Salesforce Revenue Cloud, CPQ, Billing, and Zilliant’s suite of Pricing and Revenue Optimization products, with a proven record of driving growth, customer retention, and innovation.Empowers teams to grow—even beyond current roles—by fostering a culture of trust, development, and transparency. Passionate about simplifying complex technology, inspiring teams, and turning customer success into business impact.Core Expertise: Revenue Cloud (CPQ/Billing)| Zilliant | Solution Engineering | CX & Operations | GTM Strategy | People Development | Digital TransformationLEADERSHIP PRINCIPLES-Transparency & Trust: Lead with honesty and clarity; teams always know where they stand-People Growth First: Develop individuals deeply—even if it means helping them move to new opportunities-Operational Excellence: Build scalable systems and frameworks that drive efficiency, quality, and visibility-Politics-Free Leadership: Always act in the best interest of customers, employees, and the company.
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