David Gold

About David Gold

Transparent, people-first leader with 15+ years of experience in Solution Engineering, Customer Experience, and Quote-to-Cash transformation. Known for building high-performing, trusted teams through honesty, mentorship, and operational excellence. Deep expertise in Salesforce Revenue Cloud, CPQ, Billing, and Zilliant’s suite of Pricing and Revenue Optimization products, with a proven record of driving growth, customer retention, and innovation.Empowers teams to grow—even beyond current roles—by fostering a culture of trust, development, and transparency. Passionate about simplifying complex technology, inspiring teams, and turning customer success into business impact.Core Expertise: Revenue Cloud (CPQ/Billing)| Zilliant | Solution Engineering | CX & Operations | GTM Strategy | People Development | Digital TransformationLEADERSHIP PRINCIPLES-Transparency & Trust: Lead with honesty and clarity; teams always know where they stand-People Growth First: Develop individuals deeply—even if it means helping them move to new opportunities-Operational Excellence: Build scalable systems and frameworks that drive efficiency, quality, and visibility-Politics-Free Leadership: Always act in the best interest of customers, employees, and the company.

Experience

1. SVP, Customer Experience and Gtm Operations

   Zilliant

   Feb 2026 — Present · Chicago, IL, US

   Leads Zilliant’s global Customer Experience organization spanning Customer Success, Support, Delivery, Pricing Advisory, TAM, and Operations. Responsible for transforming how the company delivers customer value and executes post-sale strategy-Partners cross-functionally with Sales, Product, and Marketing to align adoption, value realization, and expansion initiatives-Drives operational excellence by standardizing processes, improving incident management, and launching new customer visibility tools-Unifies Sales and CX under a single strategy to drive accountability, efficiency, and collaboration-Leads with transparency, empathy, and integrity—ensuring every team member feels supported, trusted, and empowered to grow through a people-first leadership style built on fairness and accountability

Education

• University of Colorado Boulder - Leeds School of Business

  Bachleor of Science, Business Management

  1996 — 2000

Skills

• Consulting
• Social Media Marketing
• New Business Development
• Marketing
• Crm
• Microsoft Excel
• Customer Service
• Portfolio Management
• Contract Negotiation
• Finance
• Leadership
• Strategic Planning
• Trading
• Negotiation
• Sales
• Salesforce.com
• Customer Relationship Management (Crm)
• Software as a Service (Saas)
• Business Development
• Management
• Team Building
• Financial Analysis
• Saas
• Investments
• Enterprise Software
• Sales Management