David Gentry

About David Gentry

Experienced information support services team member with vast knowledge of CA7/CA11…

Experience

1. Operations Analyst Ii

   Experian

   Mar 2020 — Present · Allen, TX, US

   Monitors computer operations systems to ensure data processing production meets business unit needs. Maintains inventory, secures media, implements change control, and installs hardware /software to maintain production requirements. Resolves systems software problems and provides technical guidance on maintaining and running effective data center operations.Major Job Functions1. Monitors data center operations to ensure sufficient resources are available to meet demand.2. Identifies the specific source of failing software components and resolves technical problems. Troubleshoots escalated software issues within specialized area of expertise. Works with internal groups and vendors to address problems with system software components.3. Maintains documentation on system issues and solutions.4. Assists other technical systems areas in the implementation of system software upgrades.5. Implements staged changes to systems.6. Analyzes the results of monitoring the operating systems and recommends changes to improve processing and utilization.7. Develops and documents operations processes.8. Develops and applies training processes to improve the performance and ability of lesser-experienced command center staff. Monitors staff skill levels and validates training methods.MVS Specialist Specific duties The Experian Operations center MVS Specialist starts and stops system tasks, monitors the system consoles for unusual conditions, and works with the system programming and production control staff to ensure the health and normal operation of the systems. To include the following. Maintains Mainframe job schedules and resources to ensure smooth, consistent completion withing SLA requirements. Supports MVS on Scheduled changes – All MVS software and hardware upgrades.3. Does scheduled IPL’s4. Supports Performance Tests and Implementations.5. Monitor’s all MVS Software and Hardware.6. Monitors Batch process. Manages OPC scheduler.

Education

• University of North Texas

  Bachelor of Applied Arts and Science, Business, Music, Anthopology, Behavioral Science

  2002 — 2005

• Jacksonville CollegeJr. College

  Associate of Arts (A.A.), Voice and Piano

  1981 — 1983

Skills

• Db2
• System Administration
• Ftp
• Help Desk Support
• Customer Service
• IT Service Management
• Mainframe
• Software Development
• Microsoft Office
• Network Security
• Computer Hardware
• IT Service Delivery
• Bmc Remedy
• Networking
• Software Documentation
• Vpn
• Microsoft Access
• Ca7
• Microsoft Exchange
• Microsoft Word
• Team Leadership
• Sharepoint
• Servers
• Employee Training
• Sql
• Visio
• Computer Security
• Incident Management
• Troubleshooting
• Software Installation
• Project Management
• IT Operations
• Disaster Recovery
• Microsoft Excel
• Dns
• Operating Systems
• Databases
• Microsoft Sql Server
• Technical Support
• Business Analysis