David Genovese

WORK HISTORY

ABOUT DAVID GENOVESE

Skills & Qualifications • Dynamic, energetic & inspired training and leadership development professional with a strong commitment to Personal Growth, Quality, Engagement, Compliance and Results. • Adept at instructional design, curriculum development, leadership coaching and employee development. • Excellent subject matter expertise & project management abilities. Develops key relationships to build trust & rapport across areas of business. Trusted partner of HR, IT and all operational support departments. • Efficient business analytic skills - Adept at coaching of KPI’s to improve service levels, effectiveness and quality. • Professional & attentive vendor / client management. • Knowledge of ISO quality management and documentation standard. • Outstanding diplomacy that consistently produces win-win results for customers, clients and company. • Reputation as personable, knowledgeable, competent, compassionate and patient. • Superior interpersonal and leadership skills. Excellent communicator and motivator. • Adept at classroom presentation and production environment coaching; creates an engaging and positive learning environment. • Able to easily work with, mentor and relate to employees on all levels of an organization; new hires to executives. • Knowledge of state and federal regulations (CFPB/UDAAP, HIPAA, FDCPA and all Federal Regulations) • Specialization in consumer finance, collections, technology, banking, sales, healthcare & transportation.