David Gardner
Principal Customer Success Manager at BitSight Technologies
- Role
- Principal Customer Success Manager at Bitsight
- Location
- Salem, MA, US
- LinkedIn followers
- 500 followers
About David Gardner
A versatile and consistent performer with a track record of success and having demonstrated innovative thought and strong team leadership abilities, started the path of Sales Engineer in early 2014 after working closely with the technical support and VIP support teams in years prior. This allowed me to work with the Inside Sales team to change the way that people work and live through secure connections to people, devices, and data that makes up their digital world. I expertly handled strategic and tactical technical sales conversations and enjoyed teaching peers and customers. In late 2015 I changed paths to nurture that teaching and training by becoming a Customer Success Manager in a new and emerging industry of cybersecurity ratings and building a Customer Success team from the ground up. Coming from a technical background I possess an in-depth technical knowledge which I leverage to function as a trusted adviser and expert on product, industry best practices, and competition. I have leveraged my previous sales, customer engagement experience, Sales Engineering, and technical background to enhance customer experiences, reduce churn, lead industry cybersecurity standards, and increase customer adoption through every step of the customer journey. I am a mentor to my team, have identified, and created, and led multiple CSM team segments to better serve our customers through their multifaceted needs.Now as of 2017 I perform as a Senior Technical Customer Success Manager. I lead a team of highly specialized technical cybersecurity advisors that advise governments and leading businesses in cybersecurity best practices and standards as, well as reducing attack surface footprints. This all in service to ensuring product adoption, customer maturity in cybersecurity risk reduction, and reduction of customer churn risk.
Experience
Principal Customer Success Manager
Feb 2023 — Present · Boston, MA, US
Skills
- Solution Selling
- Security Audits
- Crm
- Cloud Computing
- Professional Services
- Software
- Software as a Service (Saas)
- Business Development
- Customer Success
- Customer Demos
- Security
- Enterprise Software
- Troubleshooting
- Sales
- Technical Support
- Customer Support
- Account Management
- Salesforce.com
- Training
- Post-Sales
- Html
- Pre-Sales
- Product Demonstration
- Sales Process
- Saas
- Customer Relationship Management (Crm)
- Sso
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.