David Fisher

WORK HISTORY

EDUCATION

ABOUT DAVID FISHER

Innovative and highly successful Customer Success leader with subject matter level expertise in IT services management including several years working in IT Technical Support, using multiple operating systems and associated business and scientific applications. Customer Advocate for ServiceNow’s top-tier clients to drive retention, renewals, adoption, customer satisfaction and growth. Increased customer satisfaction through account analysis, continuous improvement plans, product roadmaps and scheduled Operational/Performance reviews- Support Account Manager (including Escalation Manager for at-risk accounts)- Ongoing project management through the life-cycle of all SaaS customer service contracts- Customer account management for renewals, health assessment, product and on site PSRs- Provided numerous internal and external training webinars- Consistently recognized for exceptional customer service- Solid organizational skills, excellent problem solving and ability to consistently meet tight deadlines- Strong technical background and deep product expertise- Outstanding people/relationship skills, including supervision and management- Exceptional at identifying process gaps and developing innovative system-wide improvements.