David Fernandes
Digital | OD | Leadership | Culture Customer Success Associate- Partnerships @ KNOLSKAPE | MA MSc
- Role
- Sr Customer Specialist - Partnerships at KNOLSKAPE
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About David Fernandes
Planet Ganges extends its services to the MENA region. Planet Ganges focuses on large…
Experience
Sr Customer Specialist - Partnerships
Jun 2023 — Present · Bengaluru, IN
Customer Success | Learning & Development | Organizational GrowthAs a Customer Success Associate at Knolskape, I thrive on creating meaningful relationships with clients and driving product adoption to deliver tangible business impact. With a background in Industrial-Organizational Psychology, I bring a deep understanding of workplace performance, employee engagement, and learning strategies to help organisations maximize the value of their digital transformation initiatives. What I Do: Project Delivery: Managing all journeys and workshops. Handled with agility, flexibility and generate report to drive business insights. Client Engagement & Retention: I manage a portfolio of 10 Partnership and Enterprise clients, ensuring they achieve their learning and development goals through our solutions. Product Adoption & Training: I lead Data management, onboarding programs, and data-driven Business strategies to improve Partnership business. Strategic Consulting: I collaborate with L&D and HR teams to align our solutions with their talent development needs, enhancing workforce capability. Data-Driven Insights: I analyze Partner and client behavior and feedback to optimize customer success strategies, increasing retention and satisfaction and adoption. My Passion & Aspirations: I am passionate about leveraging technology, psychology, and data to enhance employee learning, engagement, and performance. My objective is to advance into a strategic position where I can use data driven decisions to drive leads and business, and be able to further drive scaled customer success, learning experience design, or talent development.
Education
Smt.Parvatibai Chowgule Cultural Foundations College of Arts & Science Fatorda
high school, Computer and Information Sciences and Support Services
Steinbeis Hochschule
Master of Arts - MA, Business and organizational psychology
Christ University, Bangalore
Bachelor of Arts - BA, Triple major ( Western classical music, Psychology and English)
2018 — 2021
Vidya Vikas Academy School
High School , Mathematics and Computer Science
Christ University, Bangalore
Master of Science - MS, Human Resources Management and development
Nathaniel School Of Music - India
High School Diploma, Music Performance, General
2018 — 2018
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