David Facenfield
Head of Operations @Lenvi
Cardiff, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jul 2025 — Present
Head of Operations @Lenvi
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Cardiff, GB
EDUCATION
1989 — 1992
University of Auckland
Bachelor of Arts (BA), History, English
SKILLS
Service DeliveryStrategic PlanningManagementCustomer SatisfactionTrainingOperations ManagementWritten & Oral Presentation SkillsCustomer ExperiencePrince2BpoOperational ExcellenceLeadershipInbound MarketingBusiness Process ImprovementClient PresentationBusiness ProcessOutsourcingOffshoringCall CentersJob CoachingPerformance ManagementProject ManagementTraining DeliveryChange ManagementContact CentersCall CenterProcess ImprovementTelecommunicationsAnalysis
ABOUT DAVID FACENFIELD
25 years total experience in contact centre management. •20 years managing outsourced…
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