David Eyerman

About David Eyerman

From the start of my career, I have been driven by a simple idea: technology only creates impact when people can truly understand and use it. With a strong foundation in technology and data science, I have built my career around translating complexity into clarity, developing user-focused documentation and content strategies that empower organizations, improve user experience, and support enterprise-scale transformation.I have partnered with cross-functional teams, from engineers to executives, to design documentation that is not only accurate but also aligned with business goals and compliance standards. My approach combines technical depth with communication excellence, ensuring that every deliverable enhances operational readiness and streamlines workflows.Along the way, I have led initiatives that introduced new documentation standards, optimized content management systems, and improved technical content review processes. I take pride in mentoring teams, fostering collaboration, and driving continuous improvement, always with the goal of making information accessible, actionable, and impactful.Whether it is supporting enterprise architecture, developing multimedia content, or guiding portfolio-level documentation, I bring the same commitment: turning technical knowledge into a strategic advantage for the organizations I serve.My portfolio: https://djeyerman.github.io/Data-Science-Portfolio.gethub.io/

Experience

1. Senior Technical Writer and Editor

   Koniag Government Services

   Nov 2024 — Present · Albuquerque, NM, US

   Delivered high-quality technical and non-technical documentation, confirming clarity, accuracy, and accessibility for diverse stakeholders. Partnered with subject matter experts, executives, and line management to create and refine user-facing and internal content, supporting critical federal initiatives. • Authored and edited 50+ deliverables, including Visio diagrams, SOPs, training manuals, user guides, test scripts, operational procedures, and executive presentations. • Spearheaded the strategic planning modernization (SPM) program documentation, refining 20+ deliverables and enabling USCIS leadership to enhance resource allocation accuracy by 20%. • Orchestrated the creation of 20+ audience-eccentric documents, including SOPs and user guides, adhering to agency style guides, and accelerating user comprehension by an estimated 15%. • Produced and updated graphic and visual presentation materials, enhancing communication of complex technical concepts for leadership and operational teams. • Restructured documentation workflows for 3+ web portals, cutting content update cycles by 30% and improving the accuracy of technical information provided to end-users.

Education

• American University

  Masters of Science, Computer Science

• The University of Texas at Austin

  Post Graduate Program, Data Science & Business Analytics

• American University

  Bachelor of Science (B.S.), Computer Science

Skills

• Sdlc
• Solution Architecture
• Web Experience Suite
• Application Architecture
• Full Life Cycle Product Management
• Java Enterprise Edition
• Enterprise Software
• Enterprise Architecture
• Team Leadership
• Multi-Software System Integration
• Cloud Computing
• Data Warehousing
• Middleware
• Deployment & Operations
• Ibm Aix
• Product Management
• Troubleshooting & Problem Resolution
• Aix
• Staff Development & Growth
• Web Services
• Project Management
• Software Development
• Ejb
• Databases
• Strategy & Execution
• Db2
• Coaching & Mentoring
• Technical Writing
• Crm
• Soa
• Portals
• Key Client Relations
• IT Strategy
• Websphere Portal
• Esb
• Eai
• Technical Presentations
• Manage Complex Engagements
• Presentation Development
• Technical Architecture