David Evans

About David Evans

7 years’ experience desktop break/fix • Managed teams in various projects including…

Experience

1. Customer Support Analyst

   Lehigh Valley Health Network

   Jan 2012 — Present · Allentown, PA, US

   Equipment Management Group - Acquisitions - collaborate with technical staff of newly acquired health systems in migrating their equipment and users to LVH network.Epic Welcome device roll out - using Epic best practices guidelines, identified device make and model, imaged and coordinated deployment of 450 devices throughout LVPG network. Developed and trained support plan for Call Center and Customer Support Analysts.Inventory Team Lead - led team of 5 persons charged with verifying and asset tagging computer equipment within entire hospital network.Technical Dress Rehearsal Team Lead - led one team of contractors charged with assuring technical readiness of hardware in 200 ambulatory practices prior to Epic Ambulatory Go-Live.Epic EMR implementation project - device/client access, data center upgrade. Collaborate with ambulatory practice managers and providers to develop plan for placement of new hardware using Epic best practices policy. Collaborate with Nursing Informatics and other stakeholders to develop hardware implementation plan at 4 hospital sites.Centricity Enterprise EMR upgrade project team - support hardware during testing periods and go-live.Desktop and print device support, break/fix- desktop break/fix support for Windows XP, Windows 7, HP printers, bar code scanners, wired and wireless connectivity issues.

Skills

• Healthcare
• Healthcare Information Technology
• Operating Systems
• Microsoft Office
• Epic Systems
• Networking
• Windows 7
• Customer Service
• Windows
• Information Technology
• Hardware
• System Administration
• Team Building
• Technical Support
• Computer Hardware
• Windows 7 Migration
• Troubleshooting
• Leadership
• Healthcare Information Technology (Hit)
• Sharepoint
• Powerpoint
• Windows Xp
• Software Documentation