David Keller

About David Keller

As a technology and business operations leader, I love a challenge and working with passionate individuals to deliver business objectives. From technology deployments, operational improvements to leading employee engagement initiatives, I have delivered results that increased efficiencies and achieved cost savings.Self-motivation continues to drive me for growth and education. I believe in helping others achieve their career and life goals, am a firm believer in teams, astounding customer satisfaction, and being “human”. My career is defined by calculated risks, stepping outside of my comfort zone, listening/appreciating feedback, and not being timid to try an innovative approach.I enjoy providing strategies and tactics to meet initiatives. I question the “standard” for business transformations to create progression. Doing the “right thing” and making the world a better place is my passion.Achievements include:• Built, trained and managed teams, developing a culture of inclusion, creativity and learning.• Reduced operating expenses through cost containment and continuous improvement.• Managed multiple migrations and system upgrades.• Led governance and audit processes ensuring compliance and standard practices.• Competences• System Transformation / Migrations• Business Strategy / Tactics• Project Management / Agile Methodology• Product / Billing Development• Organizational Relationships• Governance / Audit (e.g, SOX Compliance Auditing)• Taxonomy (TMForum)• ICOMS / Convergys / AS400• Reporting / AutomationFor additional background and my resume, please contact me at d••••••••@gmail.com

Experience

1. AVP Sr Data Technology

   Bank of America

   Oct 2025 — Present · US

Education

• Penn State University

  B.S. Business

  2021 — 2025

• Hudson Valley Community College

  Associate's degree, Liberal Arts and Sciences/Liberal Studies

Skills

• Internet Services
• Telecommunications
• Voip
• Customer Experience
• Customer Retention
• Sip
• Wan
• Vendor Management
• Broadband
• Call Centers
• Ip
• Process Improvement
• Telephony
• Avaya
• Mpls
• Provisioning
• Billing Systems
• Peoplesoft
• Managed Services
• Customer Satisfaction
• Cable Television
• Tcp/Ip
• T1
• Network Design
• Call Center
• Troubleshooting
• Computer Network Operations
• Wireless
• Technical Support