David Ennis

Product Manager @Dell Technologies

Glasgow, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2022 — Present

Product Manager @Dell Technologies

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Glasgow, GB

Managed strategy, design and prioritization across multiple units for internal business-critical application, delivering multi-million dollar annual cost savings.• Deliver executive updates on vision, roadmaps and financial performance against goals. • Integrated AI/ML models to increase efficiency and troubleshooting accuracy, and automate various components of the user journey.• Leveraged Gen AI/LLMs to enhance productivity and unlock conversational opportunities.• Integration and digitalization of end to end customer handling process to ensure effective resolution.

SKILLS

Customer SatisfactionTeam ManagementContact CentersSix SigmaProcess ImprovementReal Time ReportsTeam LeadershipProgram ManagementCall CentersExecutive-Level CommunicationReal Time MonitoringCrmMicrosoft ExcelService DeliveryBusiness AnalysisCustomer ExperienceBusiness Process ImprovementWorkforce ManagementPresentation SkillsProject ManagementManagementOutsourcingCapacity Planning

ABOUT DAVID ENNIS

Enthusiastic Product Manager with a proven track record of driving innovation and delivering business-critical applications within the technology sector. Expertise in managing the full product lifecycle, from design and prioritization to launch and optimization. Skilled in leveraging AI/ML and Gen AI/LLMs to enhance product capabilities and drive cost savings. Strong collaborator with experience leading cross-functional teams and managing complex projects.

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David Ennis — Product Manager at Dell Technologies in Glasgow, GB | Unifers