David Dwyer
- Role
- Vice President, Cloud Service Management at PTC
- Location
- Norfolk, MA, US
- LinkedIn followers
- 500 followers
About David Dwyer
Results oriented executive with over 20 years of successful experience in Cloud and SaaS…
Experience
Vice President, Cloud Service Management
Nov 2017 — Present
World wide leader of PTC\'s Cloud Service Management team. Responsible to define the vision and strategy of the Cloud Customer Success journey. Oversee and manage key performance indicators, monitor outcomes and implement process improvement initiatives. Lead the team that is responsible to guide a valued and influential customer relationship during the production lifecycle. Accountable for managing $100M in annual recurring revenue and contract renewals. Teams effort results in the delivery of Cloud/SasS projects being delivered on-time & on-budget, excellence in technology performance, superior customer satisfaction, a high rate of customer adoption, retention, referrals and with advancements in the expansion of PTC\'s Cloud offers.
Skills
- Management
- Internet Protocol (Ip)
- Saas
- Cloud Computing
- Professional Services
- Managed Services
- Sales Operations
- Channel Partners
- Change Management
- Customer Engagement
- Product Management
- Strategic Partnerships
- Project Planning
- Crm
- Business Development
- Wireless Technologies
- Strategy
- Data Center
- Organizational Development
- Call Centers
- Project Management
- Telephony
- Voip
- Wireless
- Leadership
- Go-to-Market Strategy
- Pmo
- Outsourcing
- Vendor Management
- Voice Over Ip (Voip)
- Ip
- Cross-Functional Team Leadership
- Integration
- Enterprise Software
- Mobile Devices
- Training
- Team Management
- Strategic Planning
- Program Management
- Unified Communications
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